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Our Privacy Policy

Privacy Policy

Privacy Policy Last Updated : 09 June 2025

Who we are

Our website address is: https://atelierplant.com

This privacy policy tells you what to expect us to do with your personal information.

Contact details

Business name : Atelierplant is a business registered in France under RCS Vénissieux, SIREN: 908804149.

Business address : 159 Route du Village, 73600 Notre-Dame-du-Pré, France

Telephone : +33 771614124 

Email : linnea@atelierplant.com 

What information we collect, use, and why 

Caching files – to provide a better user experience

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process and cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

To provide services and goods, including delivery, we collect or use the following information : 

  • Names and contact details 
  • Addresses 
  • Payment details (including card or bank information for transfers and direct debits) 

For the operation of customer accounts, insurance and guarantees, we collect or use the following information : 

  • Names and contact details 
  • Addresses 
  • Payment details (including card or bank information for transfers and direct debits) 

For service updates or marketing purposes, we collect or use the following information : 

  • Names and contact details 
  • Records of consent, where appropriate 

To deal with queries, complaints or claims, we collect or use the following personal information :  

  • Names and contact details 
  • Address 
  • Correspondence 

Lawful bases and data protection rights 

Under EU GDPR data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the European Data Protection Board opens in new window website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.  
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

  1. Our lawful bases for collecting or using personal information to provide services and goods are: 

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time. 

Contract – we collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Legitimate interests – we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

While using our Service, we may ask you to provide us with certain personally identifiable information that we can use to contact or identify you (“Personal Data”).

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Region, Postal code, City, Country.

We may use your Personal Data to complete a contract with you for providing services and goods, and to contact you with newsletters or marketing other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by emailing linnea@atelierplant.com. For more information on our use of legitimate interests, contact us using the contact details above. 

2. Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

Contract – we collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

3. Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time. 

4. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Where we get personal information from 

  • Directly from you 
  • Publicly available sources

How long we keep information 

We will retain all data about you, including personal data, non-personal data, and log files, as long as you continue to be a registered user, or subscribe to our services or in order to complete a contract.

On ceasing to be a user or subscriber to our services, we retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations.For example, to comply with applicable laws, resolve disputes, and enforce our legal agreements and policies.

No purpose in this policy will require us to keep your personal data for longer than twelve (12) months past the date you cease to be a registered user, or subscribe to our services or your contract has been completed.

Who we share information with 

Others we may share personal information with :  

  • Relevant regulatory authorities 
  • Warranty and guarantee providers 
  • Organisations we have a legal obligation to share personal information with 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the CNIL. 

CNIL’s address : Commission nationale de l’informatique et des libertés, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, FRANCE.

Helpline number : You can call the CNIL helpline Monday, Tuesday, Thursday and Friday from 10 am to 12 pm : +33 (0)1 53 73 22 22.

Website : https://www.cnil.fr/opens in new window

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our services, or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and by updating the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Governing laws

As a business registered in France, our services are governed by the laws of France. The courts of France will have jurisdiction to settle any disputes which may arise out of or in connection with this Privacy Policy.